. While Microsoft has discontinued the product and no longer provides direct downloads, it remains functional for those who still have the installation files. Dynamics Community Key Features Contact & Account Management
: Track individual contacts and accounts with detailed communication history.
Before you commit to resurrecting BCM for Outlook 2013, understand its modern flaws:
Moving data from BCM 2013 to modern systems can be complex. While tools existed for migration to Outlook Customer Manager (which was also later discontinued), modern users should look directly to Microsoft Dynamics 365 or other CRM alternatives. business contact manager for outlook 2013
Contained a basic project tracking module to assign tasks, set milestones, and link project files to specific client accounts.
was Microsoft’s dedicated, built-in Customer Relationship Management (CRM) add-in for small businesses. Designed as an extension to Microsoft Outlook 2013 (specifically the Professional or Home and Business editions), it allowed users to manage customer accounts, track communications, and manage sales pipelines without needing a separate, costly CRM platform.
: Some users were scathing in their assessments. One reviewer wrote, "I would say it is worthless, but it is less than worthless given the time you have to put into it with no real positive results". Before you commit to resurrecting BCM for Outlook
For Outlook 2013 with Business Contact Manager, Microsoft recommended:
: Connects contact records with specific account records to track business relationships. Communication Tracking
“Why Business Contact Manager for Outlook 2013 was ahead of its time — and why small businesses still miss it.” If you share with third parties
If you're migrating from an older version of BCM (like 2007), the process is not a simple upgrade. Microsoft offered a "compatibility pack" to update an existing BCM 2010 database, but users of BCM 2007 had to uninstall the old version, install BCM for Outlook 2013, and create a new database.
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