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: Call the bank's dedicated security line or visit a branch to deactivate the old key. Order a Replacement

Log in to your portal using your current credentials. Navigate to the Services or Account Security tab. Select Manage Security Devices . Click Request Replacement Secure Key . Verify your shipping address and confirm the order. Method 2: The Mobile Banking App

Unlike waiting days for a physical replacement, the digital key can be activated almost immediately.

The app will automatically prompt you to switch from your physical Secure Key to the Digital Secure Key. Follow the on-screen instructions. If you don't see the prompt immediately, navigate to the app's 'Profile' or 'Security' settings to find the option to "Manage Secure Key" or "Switch to Digital Secure Key".

for domestic addresses; overseas delivery may take up to 14 days. Activation Process for New Physical Devices : Use your existing online banking username. Request Code

Screen bleeding, broken buttons, or water damage to the physical device will render it useless. How to Get an Exclusive HSBC Replacement Secure Key

The physical Secure Key has a built-in battery designed to last several years. Once it dies, the screen will display a "BATT" error, and the device must be replaced.

If you have lost your physical key or it has died, follow this exclusive guide to activate your replacement without waiting 7-10 business days for a device that may never arrive.