Kepware The Installer Was Unable To Find Required Root Certificates Exclusive Jun 2026

Go to a separate, fully patched computer that has internet access. Download the Kepware installer file to that machine. Right-click the .exe file and select . Go to the Digital Signatures tab.

Once you've downloaded the certificate, you can manually add it to your system's trusted root certification authorities.

Obtain the necessary root certificate files ( .cer or .crt ) from a machine with internet access or directly from the PTC Support Portal . Go to a separate, fully patched computer that

This should be a last resort, used only in secure, isolated environments where the risk is minimal. It involves modifying the installer to skip the certificate verification.

Your best course of action is to open a support ticket with PTC. They can provide official, digitally signed packages containing the exact root certificates required to validate their installer. This guarantees you are using safe, official files, especially in a regulated industrial setting. Go to the Digital Signatures tab

Solving "Kepware The Installer Was Unable to Find Required Root Certificates" Error

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Method 2: Manually Install Root Certificates (Best for Offline/Air-Gapped Systems)

This message halts the installation process immediately, providing little context about what "exclusive" means or which certificates are missing. If you are facing this error, you are not alone. This article will dissect the root cause, explain the role of digital certificates in modern industrial software, and provide a definitive, step-by-step solution to bypass this issue permanently.

Click and allow the system to download and install all critical security updates. Restart the machine and run the Kepware installer again.

: If manual installation of root certificates does not work, it is recommended to open a support ticket at My Kepware for a remote session. PTC Community direct download links