If an emergency maintenance window prevents an immediate remediation but you must deploy configuration changes without seeing error pop-ups, temporarily bypass telemetry processing: Open the Web UI and navigate to .
Are you currently working with a or a virtual machine (VM-Series) firewall? Knowing this will help determine if we need to look into a physical chip issue or a cloud licensing architecture problem. Share public link If an emergency maintenance window prevents an immediate
Failed to fetch device certificate. TPM public key match failed. Share public link Failed to fetch device certificate
Always run a preferred PAN-OS release that includes fixes for known TPM certificate bugs. The following versions have addressed PAN-313623: The following versions have addressed PAN-313623: To cover
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Try forcing a manual fetch and telemetry collection through the CLI to bypass potential GUI glitches:
Often, the easiest fix is to start fresh with a new OTP.